Customer Service Representative Salary

$37,972 = US National Average Salary

All Reported Salaries are Based in U.S. Dollars.

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Job Description

Interacts with customers to provide information in response to inquires about accounts, products, and services. Handles and resolves customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. May solicit sale of new or additional services or products. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial.: Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. (Source: eDOT Job Description)

Customer Service Salaries

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Resources

Bureau of Labor Statistics - Customer Service Representatives

Customer Service Jobs